Customer Reviews
Elaine Dadson
★★★★★
I've had the most wonderful experience of audiology appointments with Samantha. Samantha has always been professional, caring, attentive and kind. Always showing compassion. Always being patient and keen to make sure my aids were the best for me. I can't recommend Samantha enough.
Michelina Naraine
★★★★★
Samantha has been professional and very patient and after care has been handled in a caring manner as I adapt to my hearing aid .so excellent service
JotiS-3
★★★★★
Professional, fantastic service
We recently took our daughter to see Sam as her hearing has always been an issue. Sam's manner with the kids was fantastic, she explained what she was doing clearly and concisely. She even explained the results so clearly my 9 year old understood! We now have a referral to ENT and Sam has been in contact since our appointment to make sure my daughter was ok following wax removal and to see if we had any further questions. Wouldn't recommend anyone else. Thanks Sam!
Pete D-306
★★★★★
I can hear clearly now!!
I came across Hearing Matters in our building and met with the owner to book a well overdue ear test/microsuction. I can highly recommend Samantha - extremely knowledgeable, polite and down to earth. Her understanding of my issue was very well respected and acknowledged and even fixed! I can hear clearly now and would highly recommend to visit with any hearing issues you may have 10/10
Richard Fox
★★★★★
Having had hearing aids fitted by Samantha Fairchild previously, I sought her out when she set up Hearing Matters (Maidstone). I have found that the skill of the audiologist is more important than the hearing aids themselves, no matter how advanced the hearing aids are. Sam listens, she has the skill to recommend the right equipment, and her aftercare is attentive.
Esther Moore
★★★★★
Very patient, professional and polite. Very happy with the care and attention received. Thank you
Toby Freeman
★★★★★
I recently had a check up with Samantha for an on going issue from a previous career. It had been causing me some concern for quite some time and Samantha wasn't only incredibly professional but also very understanding and reassuring. I couldn't recommend her enough if you have concerns with your hearing and look forward to being looked after by you, Samantha, going forward. Superb service.
Steve Gosling
★★★★★
I booked a hearing appointment with Sam as I am getting on a bit and wanted to make sure my ears were working properly. I must say that Sam made a thorough examination of my ears, performed a detailed hearing test, and gave excellent advice following the results. I thought the test and advice was excellent value for money, and a small price to pay for peace of mind regarding my hearing. I would thoroughly recommend Sam's services.
Josephine Colling
★★★★★
I could not fault the professional treatment I received from Samantha. I have learned more from Samantha about my hearing loss and my ears and their workings in the hour I was with her, than in the last 17 years since first needing hearing aids. She is extremely knowledgeable on her subject and likes to ensure her patients benefit from this. She is both kind and friendly. The real deal.
Jayne Evans
★★★★★
I can’t thank Sam enough. She is very professional and proficient in what she does but also very friendly and approachable. I would have no hesitation in recommending her services.
Daryl Lloyd
★★★★★
I first went to Sam after having a less positive experience with a national high street practice. Sam's independence came across right from the start which made me feel confident and trusting in her diagnosis and recommendations. She has made it very clear that the most important thing was to find a pair of hearing aids that work for me, in the circumstances that I deal with every day. We did this through trial periods with hearing aids with a number of meetings to tweak the settings.
I'm very pleased with the support and expertise I have received from Sam. My consultations with her and the outcomes has made me wish I had taken action much earlier.
Dave Skinner
★★★★★
Recently had a hearing test with Samantha, professional, comprehensive, puts you at ease. Fantastic service all round would highly recommend.
Alan Thomas
★★★★★
Samantha is a very pleasant Audiologist. She has a character that makes you feel comfortable throughout the appointment. She takes you through the tests etc very carefully making sure you understand each step before moving on to the next one. At the end of the checks she gives an honest appraisal of your hearing and if necessary, without any pressure, recommends new hearing aids. I am very pleased with my new aids. Thank you Samantha.